Q. After purchasing the patch I don’t find any link or receive any file
A. At the end of Paypal procedure remember to press the button “Return to Merchant”
The download will start immediately,
Automatic Download doesn’t work with mobile browser! Use only PC or Mac
If automatic download doesn’t start send a mail to email@example.com
I will send the patch via mail as soon as possible,
Please don’t block the payment via PayPal
For technical request and question write to firstname.lastname@example.org
Q. For Helix Users: I can’t upload the patch, editors says “Model don’t recognized
A. Please be sure you Install the last HX Edit version. Check the editor version pressing “about HX Edit”
Q. For Helix Users: I upload the patch but I can’t hear any sound
A. Please check the first volume block who is connected with volume pedal. Try to rise up your volume pedal or bypass the block if you don’t use it.
Q. For Fractal AX8 Users: The sounds is very bad, like the wha is ON
A. I use Mission Engineering Pedal SP1: Toe switch on EXP3, pedal on EXP4 to drive Wha and Volume.
You have to adjust the settings of your pedal in the proper way as described in the pictures below
If you don’t use external pedal please disable Wha and Volume block